Last Updated: (11.11.2025)
By accessing or making a purchase on desi.com.bd, you agree to be bound by the following Terms & Conditions.
Please read them carefully before using our website.
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1. Use of Website
• Users must provide accurate, complete, and up-to-date information.
• Any unlawful, fraudulent, or harmful use of desi.com.bd is strictly prohibited.
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2. Product Information & Availability
• We make every effort to display product images, descriptions, and details as accurately as possible.
• However, for handmade and traditional products, slight variations in color, size, or texture may occur due to their artisanal nature.
• If a product is out of stock or unavailable, we will notify the customer and may cancel or refund the order if necessary.
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3. Pricing & Payment
• All prices are displayed in Bangladeshi Taka (BDT).
• Accepted payment methods include bKash, Nagad, Rocket, Bank Card, and Cash on Delivery (where applicable).
• We reserve the right to revise or update product prices before order confirmation.
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4. Order Confirmation
• After you place an order, confirmation will be provided via SMS/Call/Email.
• Incorrect phone number or delivery address may lead to failed or delayed delivery, for which the customer is responsible.
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5. Shipping & Delivery
• Standard delivery time is 2–7 business days, depending on location.
• Delivery charges may vary based on region.
• In case of courier delays or unexpected incidents, we will assist within reasonable means.
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6. Return, Exchange & Refund Policy
Returns or exchanges are accepted only if:
• A wrong or defective product has been delivered.
• The product is unused, undamaged, and remains in its original packaging with all tags intact.
• You notify us within 48 hours of delivery.
Returns/Refunds are not accepted for:
• Claims made after using the product
• Food/perishable items (e.g., date molasses, Bogra yogurt) if quality is correct
• Customized or made-to-order items
If a refund is applicable, it may take 7–15 business days to process.
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7. Intellectual Property
• All images, text, branding, logos, and content on the website are the property of desi.com.bd.
• Any unauthorized reproduction, copying, or commercial use is strictly prohibited and may lead to legal action.
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8. Privacy Policy
Your data is handled according to our Privacy Policy.
(Link: /privacy-policy)
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9. Limitation of Liability
We are not liable for:
• Technical issues, website downtime, delayed orders, transmission errors, or system failures.
• Any indirect, incidental, or consequential damages.
Our liability is limited to reasonable direct loss only.
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10. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time.
Changes will be posted on this page and considered effective upon publication.
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Contact Us

desi.com.bd Customer Support
Email: support@bdesi.com.bd
Phone: +8809611-808378
Address: 15/03/03, Rajonigondha Lane, Road No: 01, Kallyanpur – 1207